FAQ

Frequently Asked Questions

Your Questions Answered

Have questions about life at Acclaim at the Hill? We’ve gathered the details you need — from leasing information and pet policies to amenities and neighborhood tips — all in one place. If you can’t find the answer you’re looking for, our friendly team is just a call or click away.

Is there an application and administration fee? If so, what are they?

Yes, $300.

What lease terms do you offer (6, 9, 12 months)?

12 or 15 months

How much is the security deposit?

The standard deposit is $350.

Is there a deposit alternative option?

No.

Is renter’s insurance required?

Yes.

When is my rent due?

Rent is due on the 1st day of each month.

How do I pay my rent?

By check, money order, ACH, debit card or credit card.

Are any utilities included?

Utilities are not included.

Are there additional fees I should expect?

$750 one-time amenity fee.

How do residents submit maintenance requests?

If you’re a resident, please submit all maintenance requests through the Loft Living resident portal.

Is 24-hour emergency maintenance available? What qualifies as an emergency maintenance request?

Yes — 24-hour emergency maintenance is available. Our on-call maintenance team is ready and available to respond to emergency calls after hours.

Emergency maintenance requests generally include issues that pose an immediate risk to resident safety or could cause significant property damage, such as:
– Loss of essential utilities (heat, air conditioning during extreme temperatures, hot water, electricity, or gas)
– Active water leaks, flooding, or sewer backups
– Fire, smoke, or carbon monoxide concerns
– Security issues (e.g., doors or windows that cannot be secured)
– Major appliance failures that affect habitability
– Lockouts involving electronic locks

Please note that this is not an exhaustive list. If you are unsure whether your situation qualifies as an emergency, we encourage you to contact the office for guidance.

For non-emergency service requests, residents should submit a maintenance request through the resident portal during regular business hours.

Is there a technology package at this property? (If yes, what does it include?)

Yes, high speed internet via Internet Subway.

Do the apartments have a washer/dryer? If not, is there a laundry service available on site? (Include cost if so)

Yes, full size.

Is parking available and is it included?

Parking is available and we do offer reserved parking for a monthly fee.

Is the community pet friendly?

Yes.

What is the pet policy including fees, restrictions and how many pets are allowed per apartment?

Additional $350 security deposit and a $35 monthly fee. Pets are allowed per apartment.

Do you offer furnished apartments?

No.

Is there reserved parking or personal garages available (include additional fees)?

Yes. Fee is $50 per reserved spot.

What amenities does this property have?

Indoor swimming pool, fitness center, clubhouse lounge, theater room, outdoor courtyard, grilling station, fire pit, great room, social event calendar, dog and gat friendly community, off-street parking, EV charging station, Online rental payments, reliable 24-hour emergency maintenance, Wi-Fi throughout the community, Amazon lockers, Leasable storage units and door to door valent trash service.

Is there an amenity fee? If so, what does this amenity fee include? (include fee amount if applicable)

$750 one-time fee and $15 per month. Access to all of the amenities offered.

How do I schedule a tour at this community?

To schedule a tour of the community, you may contact the leasing office directly by phone or book a tour through our website.

Do you offer in-person, virtual or self-guided tours?

In-person

How soon can I move in?

You can move in as soon as you select an apartment, are approved following a background and credit check, and have paid the required fees and security deposit.

How do I apply for an apartment?

Applications for an apartment can be submitted online via the website or in person at the leasing office using a paper form.

What are the income and credit requirements?

For information about income and credit requirements, please contact our leasing consultant.

Do you accept co-signers or guarantors?

Yes.

What documents are required to apply?

To apply for an apartment, you will need:
– Valid Photo ID (e.g., driver’s license or passport)
– Proof of Income

*Additional documents may be requested by the leasing office as needed.

Have Questions?

We’re here to make things easy.

Reach out anytime — send us a message or give us a call during business hours, and our team will be happy to assist you.